Customer Relationships
- Developing and implementing strategies to enhance customer engagement, satisfaction and retention
- Creating personalised customer experience programs that reflect the unique culture of the Blue Mountains
- Utilising customer feedback to refine services and build lasting relationships
Mystery Shopper Experiences
Our Mystery Shopper Services are designed to be affordable to the small business. Giving you a comprehensive, objective view from the customer’s perspective. Through our detailed, undercover evaluations, we provide a snapshot of how your team and business is performing in key areas such as:
We assess how well your staff engages with customers, how responsive they are to enquiries, and how they handle various service situations. Are they meeting your service expectations?
We analyse how effectively your team manages customer interactions; from the moment they walk in the door to the final goodbye. Our insights will reveal whether your team’s communication is clear, professional, and customer focused.
In hospitality or retail environments, the presentation and quality of your products are key. Our mystery shoppers assess your offerings, noting the standard of food, cleanliness, and overall presentation. We provide a fresh perspective on whether your business meets or exceeds customer expectations.
We assess how well your staff engages with customers, how responsive they are to enquiries, and how they handle various service situations. Are they meeting your service expectations?
We analyse how effectively your team manages customer interactions; from the moment they walk in the door to the final goodbye. Our insights will reveal whether your team’s communication is clear, professional, and customer focused.
In hospitality or retail environments, the presentation and quality of your products are key. Our mystery shoppers assess your offerings, noting the standard of food, cleanliness, and overall presentation. We provide a fresh perspective on whether your business meets or exceeds customer expectations.
Service Package
This package is perfect for a focused review of your overall customer experience. hopper will visit your business for a full 2-person evaluation.
What you can expect:
- 2 Mystery Shoppers will have a meal at your restaurant
- BMMR will evaluate at least 50 points before, during and after the visit
- BMMR will assess your restaurant on various categories and how well the business is doing on a scale of 1-10 for each of those categories
- BMMR will provide you with report
- BMMR will have a feedback session with you with the following:
- Things you are doing well
- Things you are doing that make you have a competitive advantage
- Practical and easy to implement suggestions
- How to improve your customer relations
- Free or inexpensive advertising ideas
This package provides a clear understanding of how your team performs during a typical customer interaction.
This package is perfect for a focused review of your overall customer experience. hopper will visit your business for a full 2-person evaluation.
What you can expect:
- Visit your store and go through a check list.
- Visit up to 10 different retail stores in the direct area that might be competition or that might have an impact on your business. We will give you feedback on what they are doing differently (rightly or wrongly so).
- We will call your store and evaluate that part of your business.
- We will go into 2 social media accounts and make recommendations.
- We will go into your website and give you a customer perspective of that.
- BMMR will provide you with report.
- BMMR will have a feedback session with you with the following:
- Things you are doing well
- Things you are doing that make you have a competitive advantage
- Practical and easy to implement suggestions
- How to improve your customer relations
- Free or inexpensive advertising ideas
This package provides a clear understanding of how your team performs during a typical customer interaction.
This package is perfect for a focused review of your overall customer experience. Shopper will visit your business for a full 2-person evaluation.
What you can expect:
- 2 Mystery Shoppers will have a meal at your restaurant
- BMMR will evaluate at least 50 points before, during and after the visit
- BMMR will assess your restaurant on various categories and how well the business is doing on a scale of 1-10 for each of those categories
- BMMR will provide you with report
- BMMR will have a feedback session with you with the following
- Things you are doing well
- Things you are doing that make you have a competitive advantage
- Practical and easy to implement suggestions
- How to improve your customer relations
- Free or inexpensive advertising ideas
This package provides a clear understanding of how your team performs during a typical customer interaction.
This package is perfect for a focused review of your core customer experience. Our mystery shopper will visit your business for an evaluation, including:
What we will be doing for you:
- Visit your store and go through a check list.
- Visit up to 10 different retail stores in the direct area that might be competition or that might have an impact on your business. We will give you feedback on what they are doing differently (rightly or wrongly so).
- We will call your store and evaluate that part of your business.
- We will go into 2 social media accounts and make recommendations.
- We will go into your website and give you a customer perspective of that.
- BMMR will provide you with report.
- BMMR will have a feedback session with you with the following:
- Things you are doing well
- Things you are doing that make you have a competitive advantage
- Practical and easy to implement suggestions
- How to improve your customer relations
- Free or inexpensive advertising ideas
This package provides a clear understanding of how your team performs during a typical customer interaction.
Contact us directly for tailor made services.
Staff Training and Presentation Skills Programs
Elevate your team’s performance with our comprehensive Staff Training and Presentation Skills Programs. We offer tailored workshops designed to enhance communication, boost confidence, and refine presentation techniques.
Our expert trainers provide practical, hands-on experience, enabling staff to effectively engage with audiences and deliver impactful messages. Whether for small groups or large teams, our programs focus on real-world applications to ensure immediate improvements and long-term success.
Key Benefits
- Enhanced communication skills
- Increased confidence in presenting
- Effective techniques for audience engagement
- Practical, hands-on learning experiences
Business Group Facilitation
- Organising and leading local business groups to foster collaboration and share best practices
- Facilitating networking opportunities that drive mutual growth and innovation within the hospitality sector
- Offering strategic guidance to help businesses leverage collective resources and insights
Sales Training and Strategies
BMMR have staff that have proven sales track records with year of hands-on sales experience. They know how to read closing signs and close deals.
At BMMR when creating and offering sales courses we focus on building essential skills, understanding buyer psychology, mastering digital tools, and developing effective sales strategies. Here are some of the most desired sales courses, categorised by core competencies:
Focus: Shifting from traditional selling to consultative selling by focusing on customer needs, offering tailored solutions, and building long-term relationships.
Popular Topics: Active listening, needs assessment, solution-based selling, and building trust.
Who it’s for: B2B sales professionals, account managers, and relationship managers.
Focus: Training for managers to lead, coach, and inspire their sales teams effectively.
Popular Topics: Sales coaching, performance management, pipeline management, and team motivation.
Who it’s for: Sales managers, team leaders, and directors.
Focus: Techniques to improve negotiation outcomes and create win-win scenarios.
Popular Topics: Conflict resolution, value creation, leveraging leverage points, and closing deals.
Who it’s for: Sales executives, business development professionals, and client-facing roles.
Focus: Using digital tools, social media platforms, and online engagement strategies to generate leads and close sales.
Popular Topics: LinkedIn selling, social media marketing, CRM tools, email marketing, and building an online personal brand.
Who it’s for: Salespeople targeting tech-savvy customers or industries heavily reliant on digital tools.
Focus: Building pipelines, identifying prospects, and nurturing leads effectively.
Popular Topics: Cold calling, email outreach, social media prospecting, and nurturing strategies.
Who it’s for: Inside sales teams, business development reps (BDRs), and sales development reps (SDRs).
Focus: Enhancing the ability to understand and influence customer emotions and build rapport.
Popular Topics: Emotional awareness, empathy, managing client expectations, and relationship building.
Who it’s for: Any customer-facing sales roles that require strong interpersonal communication.
Focus: Effectively responding to customer objections and closing sales with confidence.
Popular Topics: Common sales objections, reframing objections as opportunities, closing strategies, and upselling.
Who it’s for: All sales professionals, particularly those in direct sales.
Focus: Shifting from traditional selling to consultative selling by focusing on customer needs, offering tailored solutions, and building long-term relationships.
Popular Topics: Active listening, needs assessment, solution-based selling, and building trust.
Who it’s for: B2B sales professionals, account managers, and relationship managers.
Focus: Training for managers to lead, coach, and inspire their sales teams effectively.
Popular Topics: Sales coaching, performance management, pipeline management, and team motivation.
Who it’s for: Sales managers, team leaders, and directors.
Focus: Techniques to improve negotiation outcomes and create win-win scenarios.
Popular Topics: Conflict resolution, value creation, leveraging leverage points, and closing deals.
Who it’s for: Sales executives, business development professionals, and client-facing roles.
Focus: Using digital tools, social media platforms, and online engagement strategies to generate leads and close sales.
Popular Topics: LinkedIn selling, social media marketing, CRM tools, email marketing, and building an online personal brand.
Who it’s for: Salespeople targeting tech-savvy customers or industries heavily reliant on digital tools.
Focus: Building pipelines, identifying prospects, and nurturing leads effectively.
Popular Topics: Cold calling, email outreach, social media prospecting, and nurturing strategies.
Who it’s for: Inside sales teams, business development reps (BDRs), and sales development reps (SDRs).
Focus: Enhancing the ability to understand and influence customer emotions and build rapport.
Popular Topics: Emotional awareness, empathy, managing client expectations, and relationship building.
Who it’s for: Any customer-facing sales roles that require strong interpersonal communication.
Focus: Effectively responding to customer objections and closing sales with confidence.
Popular Topics: Common sales objections, reframing objections as opportunities, closing strategies, and upselling.
Who it’s for: All sales professionals, particularly those in direct sales.